30-Day Money Back Guarantee 

Try the Riverborn Tetraline backpack and any other items purchased on Riverborn.co risk free with our 30-day money back guarantee!  If you do not enjoy it for any reason, get in contact with our customer service, return your item and we’ll give you 100% of your money back given that you follow the conditions below. 

To Claim Your Money-Back Guarantee: 

• You must have purchased the Riverborn item directly from our website. Riverborn items purchased through other retailers must be returned in accordance with their respective returns and refunds policy. 

• If the item is a gift, the original purchaser must be the claimant, and sole recipient of any possible refund.  

• Items must be in as-new condition that allows it to be enjoyed fully by the next customer, with all accessories / inserts included.  

• Soiled, torn, stained, marred and otherwise damaged items are not eligible. 

• Please send pictures of multiple views of each item for a return authorization, and only send an item to us after a return authorization has been provided.

• All items are subject to a physical inspection by our staff and approval for the final refund. 

• The guarantee is effective only for a duration of 30 days from the date of delivery. 

• All 30-day Money-Back Guarantee applications MUST be submitted within 30 days of receiving the item.

• We reserve our right to reject a refund in the event that we are not satisfied, acting reasonably with the supporting evidence you provide to us.

• The process of shipping, postage costs, plus custom and duties incurred as a result of the return, are the sole responsibility of the claimant. Such costs will not be refunded. 

• Ensure you've read and understand the conditions of this guarantee.

• Initiate the return by writing: support@riverborn.co

We advise to return items via trackable mail. We cannot guarantee that all return items will reach us, unless tracked. Charges for shipping and insuring packages to Riverborn are the customers’ responsibility. Riverborn is not responsible for items lost in transit. 

You can expect a full refund for the purchase price of the item to the original form of payment 7 to 14 days from Riverborn receiving your return. It may take up to 30 days to be visible on your credit card statement. 

Exchange Policy 

We are not able to accommodate exchanges. You may return your item(s) for a full refund and place a new order. This return must take place within our normal 30-day return window.  

Price Adjustment Policy 

If your item goes on sale post purchase, we are unable to price adjust or price match the difference between the original purchase price and sale price of your item. If your item meets the as-new criteria as listed above, you may return item for a full refund within 30 days of the purchase date.